Current vacancies

Customer and Library Services Officer (Casual)

Mitchell Shire Council has embarked on Victoria’s last great story of growth. 

Located just 40 minutes from Melbourne where the city meets the country, we’re renowned for our scenic beauty that’s rich in both history and heritage. We’re home to a mix of beautiful natural landscapes, town ships and emerging communities in some of Australia’s fastest-growing suburbs. 

Our organisation is growing and we’re building for a truly exciting future – with more than 170,000 people expected to move into our municipality over the next 20 years. 

With that growth, comes a great opportunity to join our Customer and Library Services team – to make your mark and create a legacy for our community. We’re planning for that exciting period of growth and development where we are expanding and increasing our services to the community.  

We’re currently recruiting for casual Customer and Library Service Officers to deliver exceptional customer experiences across a range of channels and sites across our municipality.

About the Role

Are you a skilled communicator with solid call centre experience? In this pivotal, call centre-focused role, you will be the first point of contact for the public, responding to a high volume of inbound calls and representing the Council with professionalism and care. Your primary responsibility will be to deliver first-call resolution and consistently provide positive customer experiences over the phone.

Working in a fast-paced contact centre environment, you'll act as a bridge between the community and Council services, ensuring suitable outcomes are achieved for every interaction. Call centre experience is essential, as you'll need to navigate complex queries and systems with confidence and efficiency.

While the core focus of this role is within our call centre, the role is multi-faceted, and you will also work shifts across our Customer and Library Service Centres. This includes maintaining the presentation of our service points, supporting patrons with general enquiries or technology use, and assisting with programs that include our weekly children’s activities that engage our youngest community members.

To thrive in this role, you'll be adaptable, community-focused, and ready to collaborate with a wide range of stakeholders. If you're passionate about customer service, enjoy solving problems, and work well under pressure in a dynamic environment, we encourage you to apply.

About You

We are looking for individuals that are dedicated to delivering outstanding customer service with a strong emphasis on empathy and problem-solving. We value individuals with high emotional intelligence who can creatively address the diverse needs of our customers. Previous experience in a Call Centre is essential.

Our Customer and Library Service Centres operate six days a week, from Monday to Saturday, and we are seeking individuals with flexible availability to contribute to our dynamic team.

This role offers a Casual opportunity with a competitive hourly rate starting at $47.59 (Band 4), plus superannuation.

If you thrive in a customer-centric environment and enjoy finding innovative solutions, we encourage you to apply.

Should you have any enquiries in relation to this position, please contact Michelle Barnes or Jacqui Magriplis, Customer and Library Services Team Leaders on 03 5734 6200 for a confidential conversation. 

Mitchell Shire Council are a Child Safe Organisation. The successful applicant will be required to obtain a Working with Children Check, prior to commencement.

Applications close at 5pm on Wednesday 30 April 2025.