This is your opportunity to join Mitchell Shire Council as an Information Services Officer in a temporary, part-time role (3 days per week for 6 months). Working within the Customer Experience team, you will help ensure Council information is accurate, accessible and managed in line with legislative requirements—supporting better decision-making and service delivery for our community. 

In this role, you’ll enjoy a varied and hands-on workload. A typical day might include processing incoming correspondence, maintaining records in Council’s electronic document management system, responding to internal enquiries, and assisting colleagues to locate important information. You’ll also support mail services and help ensure both digital and hard copy records are managed effectively. 

Key responsibilities and outcomes include:

• Supporting the day-to-day operations of the Information Services Unit
• Accurately classifying, registering and maintaining Council records
• Ensuring records are stored, accessed and disposed of in line with legislation and policy
• Providing helpdesk support and guidance to staff on records management practices
• Assisting with Freedom of Information requests and information retrieval
• Contributing to continuous improvement of systems and processes 

You’ll be part of a supportive and collaborative team that works closely with staff across Council. This provides great opportunities to build relationships, develop your skills in information management, and gain a broad understanding of how Council operates.

What makes this role rewarding is the impact your work has behind the scenes—ensuring the right information is available at the right time helps Council deliver efficient, transparent and accountable services to the community.

This is a temporary, part-time opportunity 45 hours per fortnight (3 days per week for 6 months) with flexibility in working arrangements.

We’re looking for someone who is organised, customer-focused and takes pride in delivering accurate and reliable work that supports the smooth operation of Council services.

To succeed in this role, you will bring:

• Experience in administrative or information management environments, ideally working with electronic document management systems
• Strong attention to detail and the ability to manage and maintain accurate records and information
• Well-developed communication skills, with a focus on providing helpful, professional service to both internal and external customers 
• Solid computer skills and confidence working across a range of systems and applications
• A good understanding of, or interest in, local government and its role in supporting the community 

You will also hold relevant qualifications or bring transferable experience in administration or records management, along with a current Victorian driver’s licence.

Equally important are your personal attributes. You are someone who:

• Works with integrity, discretion and a strong sense of accountability
• Is approachable, collaborative and enjoys working as part of a team
• Takes initiative and looks for ways to improve systems and processes
• Can manage competing priorities and stay organised in a busy environment
• Demonstrates behaviours aligned with Council’s values of being Trusted, Engaged and Innovative

In return, you’ll have the opportunity to build your skills in information management, gain exposure to a broad range of Council functions, and contribute to meaningful work that supports transparent and effective services for the community.