Debt Collection Officer

Mitchell Shire Council has embarked on Victoria’s last great story of growth.

Located just 40 minutes from Melbourne where the city meets the country, we’re renowned for our scenic beauty that’s rich in both history and heritage.  We’re home to a mix of beautiful natural landscapes, townships and emerging communities in some of Australia’s fastest-growing suburbs.

Come join a Local Government Organisation offering a fantastic opportunity for Community, Opportunity and Growth for the right applicant.

This is your opportunity to join a supportive organisation in an area with rapid population growth. In 2025 Mitchell Shire is home to 64,175 residents, it is forecast to grow to 221,636 by 2046.

About the Opportunity

We’re looking for a customer-focused Debt Collection Officer to join our Revenue Team. This role plays an important part in supporting residents and businesses to manage their accounts, while ensuring Council can continue delivering essential services.

This role is about problem-solving, clear communication and finding fair, practical solutions.

You’ll work across rates, charges and sundry debts, engaging with customers respectfully and working closely with internal teams to resolve matters efficiently.

This is a permanent part-time position offering flexibility in how the 45.6 hours are distributed throughout the fortnight.

Remuneration begins at $76.4K to $87.1K (Band 5) pro-rata for part time, plus superannuation.

About You

You’ll bring strong communication skills, sound judgement and a calm, solutions-focused approach. Experience in revenue, accounts, debt collection or customer service is ideal — but we’re also open to candidates with transferable skills and a willingness to learn.

You’ll be someone who:

• Is confident speaking with customers about sensitive matters
• Can negotiate payment arrangements with empathy and professionalism
• Has good attention to detail and record-keeping skills
• Enjoys working within policies and procedures (training provided)

Local government experience is welcome but not essential.

For further information about this role please contact Brocke Gallagher, Revenue Coordinator on 03 5734 6200.

All applications must address the Key Selection Criteria in the position description. For information on how to apply, please visit our Careers page.

Previous applicants need not apply. 

Mitchell Shire Council are a Child Safe Organisation. The successful applicant will be required to obtain a Working with Children Check, prior to commencement.

Applications close at 5pm Tuesday 10 March 2026.